<aside> 👋

Welcome!

This guide shows you how to connect your Pinpoint account to Candid. Once connected, moving a candidate into a stage of your choice sends them to Candid automatically: Candid texts them, calls them for an AI phone interview, screens their resume, and posts the full result back into Pinpoint as a native assessment. Setup takes about ten minutes.

</aside>

What You'll Need

• Admin access to your Pinpoint account
• The Candid plugin enabled on your account (Pinpoint switches this on for you — ask us if you don't see it)
• Your Candid Organization Token (we send you one per organization)
• A job with a hiring workflow, and the stage you want the interview to start from (for example Interview or Phone Screen)

<aside> 💡

Tip: Candid needs each candidate's phone number. On your job's application form, set Require Phone Number to Yes so nobody reaches the interview stage without one.

</aside>

Step 1: Enable the Candid Plugin

1. In Pinpoint, open Integrations from the left sidebar
2. Click the My Plugins tab — you'll see Candid in the list

The Integrations page showing the Candid plugin under My Plugins with status Enabled

1. Click Candid to open the configuration panel
2. Paste your Candid Organization Token into the field and click Save

The Candid plugin configuration panel with the Candid Organization Token field

<aside> ℹ️

Note: The token links your Pinpoint account to your Candid organization. If you run several communities as separate Candid organizations, each one has its own token — use the one for the organization this Pinpoint account belongs to.

</aside>

Step 2: Add "Send to Candid" to a Stage

This is where you decide which stage triggers the interview. Every candidate who enters that stage is sent to Candid automatically — no clicks needed.