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Welcome!

This guide will help you block a topic so calls and texts for it get a friendly "we're closed" message instead of asking questions. It only takes a minute!

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What Does Blocking a Topic Do?

Sometimes you don't want to collect answers for a topic right now. Maybe a job opening is already filled, or a survey is finished for the season.

When you block a topic:

• Anyone who calls about it hears a short, friendly message — then the call gently ends
• Anyone who texts about it gets the same message back
• Any calls we were going to make for that topic are skipped

You can leave the message blank and we'll play a nice default. Or you can write your own!

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Good to know: When new people come in from a connected system (like a hiring tool), that topic turns back on by itself. You can always click Block to close it again.

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Step 1: Open Blocked Topics

The Blocked Topics tab in Settings

1. Click the Settings icon in the left menu
2. Click the Blocked Topics tab at the top
3. You'll see the Blocked Topics page

Step 2: Add a Topic

Choosing a topic from the dropdown

1. At the bottom, find the Add a topic auto-reply box